Privacy Policy
This Privacy Policy explains what information Itinero Travel uses, why it is used, how account and route data is handled, and what options users have regarding their personal information.
This policy applies to the Itinero Travel mobile application and the related website available at itinero.eu.
What information may be processed
- Account information such as name, e-mail address, language and sign-in method.
- Route data, route points, notes, favorites, custom POI and route sharing records created by the user.
- Premium subscription status, validity dates and technical data required for purchase verification.
- Photos, PDF documents and attachments intentionally added by the user to a route or travel record.
- Technical and service data required for secure sign-in, app operation and service protection.
- Location data when the user explicitly grants permission and uses maps, navigation, weather or location-based features.
Why the information is used
- To create and manage the user account.
- To enable route planning, saved places, guides, maps, navigation, weather and travel journal features.
- To display and manage Premium access, subscription renewals and purchase restoration.
- To support route sharing initiated by the user.
- To send essential service e-mails such as registration, password reset or shared route access messages.
- To protect the app, prevent abuse and maintain basic security and service reliability.
Location, maps and travel data
- Current location is used only when the user requests map, navigation or weather features, or intentionally saves location-based data into a route or POI.
- Location is not automatically stored as a permanent record unless the user intentionally includes it in saved content.
Sharing and visibility
- If a user shares a route with another person, the recipient can see the information intentionally placed into that route.
- This may include route title, route points, notes, POI, attachments, photos or comments related to the shared trip.
Third-party services
- The app may rely on services needed for sign-in, app distribution, subscriptions, maps, weather, navigation or standard technical operation.
- These services may process limited data required for their part of the service.
Data retention and security
- Data is protected within the normal scope of operating the app and website.
- Passwords are not stored in readable form.
- User data remains associated with the account until the user removes it, deletes the account or the data is no longer required for the service.
User rights and account deletion
- Users can update their account data, use the app without Premium in a limited mode, or request full account removal directly in the app.
- Deleting the account also removes related personal data, routes, custom POI, sharing records and associated links.
- Premium payments already made are not automatically refunded when an account is deleted.
Support and privacy requests
- For app support, account help or privacy-related questions, please use the support page.